ARS启动故障修复案例

Reading time ~1 minute

ARS版本 7.6.04 数据库 Oracle11G 和ARS在同一台服务器上

错误现象: ARS服务不能正常启动 arerror.log报 390600 : SQL 数据库不可用 – 将重试连接 (ARNOTE 590) Sat Apr 02 20:27:41 2011 : Action Request System(R) 服务器 x64 版本 7.6.04 Build 002 201101141059 (c) Copyright 1991-2010 BMC Software, Inc. Sat Apr 02 20:29:51 2011  390600 : SQL 数据库不可用 – 将重试连接 (ARNOTE 590) Sat Apr 02 20:29:51 2011     ORA-12170: TNS:Connect timeout occurred

排错步骤: 使用sqlplus测试登录,返回TNS超时错误 [powershell] C:\Users\martin>sqlplus ARAdmin/AR#Admin#@ars SQL*Plus: Release 11.2.0.1.0 Production on Sat Apr 2 20:48:35 2011 Copyright (c) 1982, 2010, Oracle.  All rights reserved. ERROR: ORA-12170: TNS:Connect timeout occurred   [/powershell] 使用tnsping ars 测试也不成功 ping本机主机名 [powershell] ping arsserver Pinging arsserver [fe80::c123:5921:b71b:64fd%13] with 32 bytes of data: Reply from fe80::c123:5921:b71b:64fd%13: time<1ms Reply from fe80::c123:5921:b71b:64fd%13: time<1ms Reply from fe80::c123:5921:b71b:64fd%13: time<1ms Reply from fe80::c123:5921:b71b:64fd%13: time<1ms Ping statistics for fe80::c123:5921:b71b:64fd%13: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 0ms, Maximum = 0ms, Average = 0ms  [/powershell] 貌似找到原因,修改host文件,加入主机名到127.0.0.1 后面,在测试ping主机名成功。 重启Oracle监听器服务,再次测试tnsping 和sqlplus ,测试都获得成功。 重新启动ARS服务,服务被正常启动

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