[项目更新] OTRS project news update

发表于 2008, November 19



当OTRS遇到OpenNMS **OTRS meets openNMS! OTRS和OpenNMS发布了新的集成手册 http://www.opennms.org/index.php/OTRS_Integration 这个Web Service的接口应该能做方便的集成了，没有试过，总之OpenNMS+OTRS应该是不错的组合，黄金搭档送给你，到~~

The SIRIOS 2.2 modules for OTRS 2.3 are released **SIRIOS 2.2模块发布了。我一直以为SIROS是非开源的项目，今天才知道它也是开源的哦，有空试试看。这个是专门为安全管理定制的，主要是去管理企业的安全事件。

自从2008-08-05 **OTRS 2.3.1 (Bora Bora) **发布之后，又发布了两个版本，2.3.2  和 2.3.3，这两个版本都是2.3.1的bug修复版，功能上没有增加。

OTRS 2.3 中重大的改变如下：

[阅读全文]
#OpenNMS  #OTRS  #service desk  #sirios 

[发布说明] OpenNMS 1.6.0 (Stable) Released

发表于 2008, November 14



OpenNMS 1.6.0 (Stable) Released

似乎每年的10月以后我就会进入一个超级繁忙的状态，很长时间没有更新blog了，今天姑且转载一个OpenNMS的发布说明吧。

OpenNMS, the world’s first enterprise-grade network management platform developed as 100% free and open software, has released version 1.6.0. This is a stable, production release that incorporates nearly three years of development.

以上算是OpenNMS的广告语大家看看就是，需要注意的是一个企业级的产品实施费用是从很低的门槛一直到企业级的花费的。和其他的企业级解决方案的实施没有区别，差异在于，一个不同的许可证类型，此为开源许可证是也。

[阅读全文]
#java  #netcool  #OpenNMS  #openview  #OTRS 

OTRS FAQ 1.5.3 : you have six reasons to use it

发表于 2008, October 19

I have Christopher T. Kuhn Blog’s RSS feed in my blackberry. That’s the way I following with OTRS project. Christoper do the best job to explain new features and updated s. I did not try out OTRS FAQ 1.5.3 yet, but it look great from Chrisopher’s post. 知识库、解决方案库或者KB的建设往往被人们忽视 [阅读全文]
#faq  #ITIL  #KB  #Knowoledge Base  #OTRS 

How do you know who uses open source?

发表于 2008, September 21

It’s hard to get a answer. But I am always thanking about this question. The people who use open source may not announce to the wold “we are running apache+tomcat as on-line banking service!!!”. As far as I know, more and more peoples going to choice open source software whenever they have this option.

Let’s narrow down this question. That will be more interesting.

Who are using [**OTRS**](http://www.martinliu.cn/orts/) as help desk on the **Internet**?


[阅读全文]
#opensource  #OTRS  #service desk 

Open Source Ticket Request System - OTRS 2.2.6

发表于 2008, April 21

I made a OTRS 2.2.6 virtual machine for anyone who wants to test both OTRS and OTRS::ITSM. It was built on OpenSUSE 10.2, including OTRS 2.2.6 and OTRS::ITSM 1.0.94. OTRS::ITSM implements ITIL ® focused IT service management. OTRS::ITSM 1.0.94 is still on Beta, you might have some bugs when using this virtual machine. Please download from my box.net, if you have an comment please just let me know. I’d like [阅读全文]
#ITIL  #ITSM  #OTRS  #Request Tracer