#OTRS

这个产品被重命名为OTRS Help Desk，从名字上看出它变的更加成熟，更加符合ITIL了。OTRS界面是很土的，比RT3差很多，一直以来我都被它 [阅读全文]

What’s new in 3.8+? 清晰易用的图形界面 仪表板Dashboards 流程单关系图 Ticket relationship graphs 与PGPemail无缝集成 Seamless PGP support for email 富文本编辑 Richtext editing (WYSIWYG) 预定义用户首选项 Per-user [阅读全文]

当OTRS遇到OpenNMS **OTRS meets openNMS! OTRS和OpenNMS发布了新的集成手册 http://www.opennms.org/index.php/OTRS_Integration 这个Web Service的接口应该能做方便的集成了，没有试过，总之OpenNMS+OTRS应该是不错的组合，黄金搭档送给你，到~~The SIRIOS 2.2 modules for OTRS 2.3 are released **SIRIOS 2.2模块发布了。我一直以为SIROS是非开源的项目，今天才知道它也是开源的哦，有空试试看。这个是专门为安全管理定制的，主要是去管理企业的安全事件。自从2008-08-05 **OTRS 2.3.1 (Bora Bora) **发布之后，又发布了两个版本，2.3.2  和 2.3.3，这两个版本都是2.3.1的bug修复版，功能上没有增加。OTRS 2.3 中重大的改变如下：

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OpenNMS 1.6.0 (Stable) Released似乎每年的10月以后我就会进入一个超级繁忙的状态，很长时间没有更新blog了，今天姑且转载一个OpenNMS的发布说明吧。OpenNMS, the world’s first enterprise-grade network management platform developed as 100% free and open software, has released version 1.6.0. This is a stable, production release that incorporates nearly three years of development.以上算是OpenNMS的广告语大家看看就是，需要注意的是一个企业级的产品实施费用是从很低的门槛一直到企业级的花费的。和其他的企业级解决方案的实施没有区别，差异在于，一个不同的许可证类型，此为开源许可证是也。

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I think the following open source software resources could be helpful to you.本页面上是我认为可能对您有用的资源连接，目的是让您能以最小的时间和精力代价来体验开源软件。使用一个虚拟应用可 [阅读全文]

I have Christopher T. Kuhn Blog’s RSS feed in my blackberry. That’s the way I following with OTRS project. Christoper do the best job to explain new features and updated s. I did not try out OTRS FAQ 1.5.3 yet, but it look great from Chrisopher’s post.知识库、解决方案库或者KB的建设往往被 [阅读全文]

It’s hard to get a answer. But I am always thanking about this question. The people who use open source may not announce to the wold “we are running apache+tomcat as on-line banking service!!!”. As far as I know, more and more peoples going to choice open source software whenever they have this option.Let’s narrow down this question. That will be more interesting.

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在IT管理领域里，商业软件厂商中有自称Big 4的集团：CA，HP，BMC， IBM；在开源软件项目中也好像有自称“开源Big 4”的集团，他们是 [阅读全文]

I made a OTRS 2.2.6 virtual machine for anyone who wants to test both OTRS and OTRS::ITSM. It was built on OpenSUSE 10.2, including OTRS 2.2.6 and OTRS::ITSM 1.0.94. OTRS::ITSM implements ITIL (R) focused IT service management. OTRS::ITSM 1.0.94 is still on Beta, you might have some bugs when using this virtual machine. Please download from my box.net, if you have an comment please just let me know. I’d like [阅读全文]

开源一般都是谁在玩？我觉得还是开发人员比较多，通常有开发背景的人才会比较轻松的去下载源代码，编译并运行。现在网上有很多能让您轻松搞定开源软件 [阅读全文]