Stop to build CMDB for your IT - CMS是怎样炼成的？ 发表于 2009, March 1 ITIL在国内的实施也有8年之久，就我看过和做过的项目中：service desk是最多实施的工具，它包括IM/PM；还有Change Mana [阅读全文] #change management #ci #cmdb #cms #ITIL #reconciliation #service desk #service model #topology #v3