图书推荐《服务建模:原理与应用》

《服务建模: 原理与应用》以服务建模为主题,共分4部分:第1部分介绍了服务建模所需解决的问题,第2部分分析了实际应用中的服务建模框架,第3部分列举了使用服务建模的案例,第4部分则对《服务建模:原理与应用》的中心内容进行了总结,并提出了未来服务建模值得研究的一些领域。

Learn how to use service modelling to streamline and optimize processes! Information about customer needs, the technical composition of services, and service performance are fundamental to effective service management. Service modelling is a structured approach to utilizing this information to improve the way services are delivered. Consistent application of service modelling provides the automation of processes and timely access to information. [caption id=“attachment_50942” align=“alignleft” width=“201” caption=“Service Modelling: Principles and Applications [Read More]