Martin's Blog » asset http://martinliu.cn 如何以服务的视角管理IT？ Wed, 08 Feb 2012 08:10:04 +0000 en hourly 1 http://wordpress.org/?v=3.3.1 CMDB配置采集工具部署之4大挑战 http://martinliu.cn/2010/04/cmdb-addm-tool-implement-good-practice.html http://martinliu.cn/2010/04/cmdb-addm-tool-implement-good-practice.html#comments Mon, 26 Apr 2010 12:24:24 +0000 Martin Liu http://martinliu.cn/?p=50609 泰晤士河美景 挑战1：沟通成本大
项目的参与沟通方可能很多，最多的情况下，可能包括：网络部门、系统部门、安全部门和各个业务部门。沟通的内容主要是配置采集的实施技术方式。其中采集的安全性，风险分析是最重要的部分；在部门多的情况下，面对多种选择的时候，逐一给项目各方说清所有方案，特别是讲清楚利弊是非常耗时的。在充分沟通了所有技术可能性之后，才能做出倾向性选择。逐一这是第一轮沟通，搞清楚了倾向性而已。

挑战2：决策成本大
特别是银行等金融企业，安全性要求特别高。安全风险方面的建议往往是最重要的，他们的建议对配置采集工具的实施具有决定性意义。在各方都充分理解了配置采集工具的架构和安全性之后，就是拍板定夺了。这种逐级的审批和决策是需要较长的周期。

挑战3：前导时间成本太大
在前导时间里，可能还没有部署正式的ADDM采集服务器。在这个阶段里，要配置网络，让以后的采集服务器能够处于能够扫描到所有目标服务器设备。还可能需要在每台服务器上配置相关的准备工作，主要是坚持主机的操作系统的账户、采集协议和安全配置等是否满足配置采集工具的要求。这写工作是一个群众性运动，需要让所有的系统管理员配合。此项工作的设计人员设备多，最好能尽早的开始。

挑战4：用户的期望太大
用户对配置工具的期望主要是集中在深度和细度方面。其实这也不为过，只是在实施的过程中，最好还能把发现工具的一下特有的功能和特殊推广给用户。如软件和硬件的EOL信息，一些开合即用的报表和图形化展示功能，全文搜索等等功能其实都可以给客户带去意想不到的价值 。

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]]> http://martinliu.cn/2010/04/cmdb-addm-tool-implement-good-practice.html/feed 1 资产CI的一生 http://martinliu.cn/2009/12/service-asset-ci-life-cycle.html http://martinliu.cn/2009/12/service-asset-ci-life-cycle.html#comments Sun, 13 Dec 2009 07:45:00 +0000 Martin Liu http://martinliu.cn/?p=49570 Continue reading »

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  1. ITIL V3 Study Notes (2)
  2. 图书推荐《服务建模：原理与应用》
  3. 看图学话，学ITIL(v2)系列 之1
]]> 在ITIL v3以后，配置管理进化为“服务资产和配置管理SACM”，换句话说，资产和配置管理不分家。两个流程应该是融合的。从微观上看资产管理设计到CI的所有生命周期状态，而这个服务资产在CMDB中出现的状态为整个生命周期中的一部分。

最好能通过资产管理为统一入口，来完成对CMDB中资产的生命周期管理。例如：一台服务器在到货以后，完成资产入库后，就应该在CMDB中自动创建CI，在上架部署了软件后，有配置资产自动采集工具，采集回详细配置信息后，资产状态就自动变为“部署”，当在运行维护中服务器宕机或者维护时，在资产管理中也能看到更新的信息。下面是建议的服务资产的生命周期状态:

编号 状态名称 状态描述
1 到货 表示为CI的物品在采购以后，被相关部门签收。
2 组装 设备的组件在被组装的过程中
3 维护 该设备处于宕机后的维护状态
4 宕机 该设备处于宕机状态，还未对其进行维护
5 终止 不在处于被部署的状态
6 转移 该设备正在被转移到其它的地点或者机房途中
7 删除 配置项被标记为删除状态
8 库存 设备处于库存中，还没有被部署
9 借出 已被其他单位或者部门借走
10 处理 该设备已经被拆卸，其本身已经不可用
11 保留 该设备已经被某单位或者部门预订，已经不再库存中了
12 返厂 由于设备已经被损坏或者过保，必须被退回厂商
13 部署 CI的默认状态，表示设备处于正常的生产运行状态
14 订购 该设备已经被订购，还未到货，仍然不可用

配置项管理和资产管理的联系和区别。

Service Asset and Configuration Management (SACM) = Configuration Management + Asset Management

Configuration Management
@The Process responsible for maintaining information about Configuration Items required to deliver an IT Service, including their Relationships
@This information is managed throughout the Lifecycle of the CI

Asset Management
@Asset Management is the Process responsible for tracking and reporting the value and ownership of financial Assets throughout their Lifecycle.

Related posts:

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  2. 图书推荐《服务建模：原理与应用》
  3. 看图学话，学ITIL(v2)系列 之1

]]> http://martinliu.cn/2009/12/service-asset-ci-life-cycle.html/feed 1 Deploy asset management solution http://martinliu.cn/2008/04/deploy-asset-management-solution.html http://martinliu.cn/2008/04/deploy-asset-management-solution.html#comments Mon, 28 Apr 2008 02:01:06 +0000 Martin Liu http://www.martinliu.cn/2008/04/28/deploy-asset-management-solution/ Continue reading »

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This is my second virtual appliance, it suppose to work for production. This is a 100% open source solution for inventory/asset management, it including OCS Inventory NG and GLPI. I encourage you to deploy it in your school or company.

About virtual appliance / 关于此虚拟应用

  • OpenSuSE 10.2 (root password is martinliu)
  • LAMP+Perl
  • OCS Inventory v1.02 RC1
  • GLPI v0.70.2
  • bridged network

You can download it from below.

Download it 下载 This source is not available any longer. I will offer it by DVD. 这个地址已经无法下载，请关注我即将推出的DVD版虚机。

Thanks BigYue.com for donated upload space. 感谢BigYue.com的空间。

Run Server / 运行管理服务器（>=2GB RAM）

  1. un-zip the image on a computer which will be network with for any managed nodes to upload inventory information. This host machine should have at least 2GB RAM.
  2. Download a wm player and install it.
  3. Open virtual machine and power on.
  4. At top of boot screen, you will find the ip address of this vm I assume you have a DHCP server on network. Otherwise you have to configure network manually for this vm.
  5. Access to the home page (http://IP_address_Of_vm/) which I made it for you. On this page, there are login information and entry points.

Now you have a full function asset management solution up an running. You will configure security for the whole system before you do more work with it. You should change the password for root and mysql. Mysql have a blank password. After you done this, you must re-configure database connection for both OCS Inventory NG and GLPI accordingly. Please refer to administration guide.

Deploy Agent / 安装部署代理

  • For any Unix-like system : you will manually install on each of target computer. Following the installation guide from OCS inventory NG.
  • For MS windows system: You can do manually installation too. Also you could distribute agent via AD domain policy automatically, all target machines must logon the AD domain at least once in order to get agent package installed. Agent is running as a windows service if it is installed properly; inventory information will update timely to the server. The Agent package can be copied to a USB key. You can use it for collecting inventory information for off-line computers, or a computer which you wont have any piece of OSS installed on it. I’m kidding, I guess you love to run OSS on any of your computers, PS: the more the better.

Management Asset / 管理IT资产

  • Synchronize inventory data from OCS Inventory NG to GLPI. GLPI can do it at interval that you set hourly or daily.
  • Those two OSS are just easy to use. You will still read some necessary documents on their web. 请阅读尽可能多的使用手册
  • As long as you use this virtual appliance, I can see your smile face. Don’t forget give me comment below and let me know how many nodes do you manage.
  • Enjoy and have a lot of fun.

Support / 支持 This virtual appliance comes with ABSOLUTELY NO SUPPORT. I will try my best to support you, but questions are not guaranteed for a quick answer. I strongly recommend you will go to open source community when you run into any error. I believe you can get support and might help others too. If you improved this virtual appliance, I am looking forward to see your share. I’d like to hear any good idea from you.

Notes:

From wikipedia: Comparison of open source configuration management software

Related posts:

  1. Some old stuff for sharing
  2. OCS inventory NG 两三事
  3. OCSNG － IT资产管理软件

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